Refund policy
Refund & Return Policy
Returns
You have 7 days from the date of purchase to request a return or exchange.
To be eligible:
- Items must be unused and in the same condition as received.
- Item must be in its original packaging.
- A receipt or proof of purchase is required.
Non-returnable items
We do not accept returns for:
- Perishable goods (e.g., food, fresh fruits, flowers)
- Gift cards
- Newspapers or magazines
- Intimate or sanitary items
Partial Refunds
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Items returned after 7 days may be eligible for a partial refund.
Refunds (If Applicable)
- Once we receive and inspect your return, we’ll email you regarding approval or rejection.
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If approved, your refund will be processed and credited to your original method of payment.
Late or Missing Refunds
If you haven’t received your refund:
- Re-check your bank account.
- Contact your credit card company.
- Contact your bank (refunds can take time to process).
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Still no refund? Email us at support@luxecolombo.com
Sale Items
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Only regular-priced items are eligible for refunds.
- Sale items cannot be refunded.
Exchanges
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We only replace items if they’re defective or damaged.
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Email us at support@luxecolombo.com to request an exchange
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Send returns to: 11A N J V Cooray Mawatha, Sri Jayawardenepura Kotte 10107
Gifts
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If marked as a gift during purchase and sent directly to you, you’ll receive a gift credit.
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If not marked as a gift, the refund goes to the original purchaser.
Shipping Returns
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Mail your return to: 11A N J V Cooray Mawatha, Sri Jayawardenepura Kotte 10107
- Return shipping costs are your responsibility and are non-refundable.
- If your return is approved, the return shipping cost will be deducted from your refund.
- Delivery time for exchanged products may vary by location.