FAQ

Frequently Asked Questions (FAQ)

1. What is Luxe Colombo?

Luxe Colombo is your go-to source in Sri Lanka for premium European gourmet products, including a variety of cheeses, meats, and specialty foods, all curated to bring luxury dining experiences into your home.

2. What products do you offer?

We offer a diverse range of high-quality European gourmet items such as cheeses, charcuterie, olive oils, fine chocolates, and more. Visit our Products page for the full selection.

3. How can I place an order?

You can order directly through our website. Simply browse our catalog, add items to your cart, and complete the checkout process. You may also order via partner platforms like UberEats, PickMe, and Daraz.

4. Do you offer delivery services?

Yes, we offer island-wide delivery in Sri Lanka. Standard delivery times vary based on location and are confirmed at checkout. We ensure that all items are packaged to maintain freshness during transit.

5. What are the delivery charges?

Delivery charges are calculated at checkout based on your location. We sometimes offer free delivery promotions, so stay tuned to our website or subscribe to our newsletter for updates.

6. Can I return or exchange a product?

Due to the perishable nature of many of our products, we do not accept returns. However, if you encounter any issue with your order, please contact us, and we will work to make it right.

7. What are the payment options?

We accept all major credit cards, bank transfers, and online payment methods. You can choose the most convenient option at checkout.

8. Are your products available for bulk orders or corporate events?

Yes, we offer bulk orders for events, corporate gifting, and special occasions. Contact us for more details, and we’ll create a customized order to suit your needs.

9. Can I visit your physical store?

Yes, Luxe Colombo has a physical outlet where you can browse and purchase our products. Visit our Contact Us page for location details and opening hours.

10. How can I stay updated on new products and promotions?

Subscribe to our newsletter and follow us on social media to get updates on new arrivals, special promotions, and exclusive offers.

11. Who do I contact for further inquiries?

For any additional questions, please reach out via the contact form on our website or call our customer service team. We’re here to help!